Frequently Asked Questions

Your quick guide to understanding how it all works.

You prepay for the estimated monthly hours (the Monthly Allocation). As work progresses, hours are deducted from that balance. At month-end, we reconcile the account based on actual usage. Unused hours are credited, or rolled over to the following month (up to one billing cycle). Any overages appear on the next invoice. This flexible model ensures predictable billing, transparent accounting, and uninterrupted delivery.

Yes. We operate with adaptive sprint planning, allowing small roadmap adjustments each sprint without formal change requests. Larger changes are reviewed by your Project Manager and Tech Lead to assess impact on time, scope, or budget. This approach provides genuine agility while keeping execution efficient and aligned with your objectives.

Your Project Manager and Tech Lead continuously evaluate project scope, pace, and workload. If additional expertise is required, we can expand your team within 1–2 weeks from our pre-vetted global Talent Pool, ensuring zero downtime and consistent delivery quality.

No. You’re billed only for productive hours. Absences are managed through backup resources and workload planning, guaranteeing uninterrupted progress and stable delivery.

Initial timelines are defined during project planning. Using velocity tracking and predictive scheduling, we anticipate risks early and adjust proactively when necessary. This keeps delivery reliable, transparent, and quality-focused.

You’ll have complete visibility at all times. We provide regular reports (weekly or bi-weekly), schedule sync meetings, and maintain real-time tracking through tools like Linear, and communications on Slack. Your Project Manager serves as your primary point of contact for all updates and decisions.

We follow an agile framework:

  • Discovery & Planning: Define scope, architecture, and milestones.
  • Iterative Development (Sprints): Build, test, and refine deliverables.
  • Quality Assurance & Audit: Perform rigorous testing before deployment.
  • Launch & Support: Deploy, optimize, and transfer knowledge.

Our process prioritizes early product validation and user feedback integration, enabling faster launches and continuous improvement.

No. You’re billed All IP belongs exclusively to you once full payment is made. This is formalized through NDAs and IP assignment clauses.
All project code is maintained in private client repositories from day one, ensuring full ownership and control.
We safeguard assets with encrypted storage, restricted access, and secure infrastructure while retaining ownership only of our pre-existing tools and frameworks.only for productive hours. Absences are managed through backup resources and workload planning, guaranteeing uninterrupted progress and stable delivery.

Yes. During onboarding, we conduct a technical compatibility audit to align with your existing stack and identify opportunities for optimization or integration improvements. Our engineers can adapt to your tools, upskill as needed, or recommend compatible alternatives to enhance efficiency.

Our Tech Leads perform a compatibility assessment before development begins. We design custom APIs, middleware, or bridges for seamless integration across blockchain layers, legacy systems, or AI modules. Integrations are co-developed with your technical stakeholders to ensure smooth handover, zero disruption, and long-term reliability.

Yes. Every accepted deliverable includes a 90-day warranty. During this period, we fix any material defect at no cost to ensure compliance with agreed specifications.

Report any concern during the warranty period, and our team will address it immediately. We operate under defined service-level agreements (SLAs), ensuring every issue is reviewed and resolved within a set response window. This guarantees accountability and a structured resolution process.

Yes. Each project concludes with a structured handover phase, including live training sessions, recorded walkthroughs, and detailed technical documentation. This guarantees complete knowledge transfer and empowers your team to operate and maintain the solution independently.